Refund & Return Policy – Nia Clay
Your satisfaction is our priority. Shop with complete peace of mind.
1. Product Return Conditions
To be eligible for a return, the product must be returned in the same condition as it was received: The product must be unused. The product must be not damaged or broken. The product must be in its original packaging. All accessories and included items must be returned with the product. Products that are used, damaged, broken, or altered by the customer will not be accepted for return.
2. Damaged or Broken Product Policy
If you receive a damaged or broken product: Please check the parcel in front of the delivery rider. Take clear photos and videos of the damaged product and packaging at the time of delivery. Send the photos and video to our WhatsApp customer support within 24 hours. After verification, we will provide a replacement or suitable solution.
3. Refund Policy
Refunds are only processed after approval of the return request and product inspection. Once approved, the refund will be issued through the available payment method. Processing time may vary depending on the payment method.
4. Non-Returnable Items
Returns are not accepted for: Products damaged after use. Used products. Products without original packaging. Change of mind after receiving the order. Minor variations in color, texture, or shape, as handmade clay products naturally have unique characteristics. Thank you for choosing Nia Clay — bringing handmade traditional clay products to your home with care and quality.
